FAQ’s & Support

  • OPEN from the 29th March to 28th April 2024.

    Patrons must select an entry time when purchasing tickets, entry will only be permitted at the time chosen on the ticket.

    DAY ENTRY TIMES

    • 9:00am (entry permitted at 9am)

    • 10:00am (entry permitted at 10am)

    • 11:00am (entry permitted at 11am)

    • 12:00pm (entry permitted at 12pm)

    • 1:00pm (entry permitted at 1pm)

    • 2:00pm (entry permitted at 2pm)

    No time limits. Patrons are welcome to stay until 4pm once they enter. No exceptions will be made for late entry’s, everyone exits at 4pm.

    NIGHT SESSION

    6pm-9pm on selected nights.

    All patrons attending the night time sessions must exit by 9pm, regardless of late entry. No entry for night time sessions is permitted before 6pm.

  • When you purchase your tickets, you will select an entry time i.e. 9am, 10am, 11am, 12pm, 1pm or 2pm.

    These times will dictate what time you are allowed to enter the venue.

    If you buy a 9am entry time ticket, you must enter at 9am and if you buy a 2pm entry time ticket, you must enter at 2pm.

    You MUST enter at the time allocated on your ticket. Early or late entry will not be permitted.

    Park closes at 4pm each day All patrons must exit by 4pm.

    Jurassic Kingdom will allow patrons to line up 15 mins before the start of their entry time.

  • Staggered entry times are required for patron safety in the venue and so everyone has an enjoyable experience at Jurassic Kingdom.

    The number of patrons that are in the venue at any one time will therefore be limited. As a result, early and late entry will not be permitted.

    Any persons entering later than their allocated time will need to purchase their tickets again for the next available entry time.

    Entry will not be permitted for latecomers to sold out entry times.

  • Entry will not be permitted 30 mins after your entry time. ENTRY is not GUARANTEED if you are LATE.

    Any latecomers will need to purchase a new entry ticket at the next available entry time at the advertised Door Price.

    No exceptions and no discounts.

    Any SOLD OUT entry times will have no door sales. Entry to sold out start times will not be permitted, even for latecomers

  • Tickets can ONLY be purchased from jurassickingdom.com.au.

    DAY SESSION- Each Child Ticket purchase will receive 1 x Jurassic Kingdom Adventure Map and each adult ticket will grant 1 x Adult entry into the park ONLY (No map or carnival rides included)

    NIGHT SESSION- Each Child Ticket and Each Adult Ticket includes entry ONLY. No further inclusions apply. (No map or carnival rides included)

    All patrons need a ticket to enter. This includes adults and children.

    No Ticket, No Entry.

  • It takes approximately 90-120 minutes to visit all the attractions within Jurassic Kingdom; these include the dinosaurs, Jurassic attractions, carnival rides, sideshow games and more.

  • There are no time limits. Patrons can stay until we close at 4pm, once they enter at their allocated start time

    The park closes at 4PM sharp and everyone will need to exit the venue by that time. Please be mindful that if you purchase a 2pm entry time, you will still need to leave at 4pm. No exceptions and no extra time will be permitted.

    Night Sessions are strictly limited from 6pm to 9pm. No early entry will be permitted for night time session ticket holders before 6pm.

  • No. Once you enter the venue, you are not allowed to enter and exit willingly.

    Once you exit the venue you are not allowed to re-enter.

    Any unused attractions on adventure maps are not refundable or exchangeable.

    Unused tokens will not be refunded.

    No Passouts. No Exceptions.

  • Yes, all adults have to purchase a ticket to enter. An adult ticket is entry into the venue. No ticket, NO ENTRY. No exceptions.

    Adult tickets include entry to the park but not a Jurassic Kingdom Adventure Map. There are no inclusions to an Adult ticket except entry to the venue.

    Adults can enjoy all the dinosaur exhibits and may purchase tokens if they wish to participate on carnival rides or sideshow games.

    Some attractions are not suitable for adults and some children, please check the website to ensure all participants are suitable to attend this event and make the most of your visit to Jurassic Kingdom.

  • No. Adults will need to purchase tokens to ride with or without their child.

  • 3 to 17 years old.

    Under 3’s are free but do not include an Adventure Map.

  • Concession and pension cards are not accepted. No discounts are applicable when presenting these cards at the door or online.

  • Yes, the Companion Card must be presented by the companion at the event from one of the Ticket Boxes, along with the paying patron they are accompanying.

    Companion Card tickets will be issued at the event. No online tickets are available for Companion Card holders. Please do not purchase a ticket for the accompanying adult to the companion card holder online as they will not be refunded.

  • Under three’s do not need a ticket to enter, however they will not receive a Jurassic Kingdom Adventure map with all the listed activities on it.

    Any child entering under 3 and for free will receive nothing with entry.

    Free entry has no inclusions for the under 3yr old.

    If a child does not look under 3 years old and does not have a ticket the parent will need to purchase a ticket at the Box Office for the advertised Door Price.

    Online prices are not applicable if mistakes are made. To avoid confusion and the additional cost we advise all parents make a purchase online for their 3-17year old.

  • Yes, all adults and children going on rides must purchase tokens to use them.

    However please be aware that our rides are generally not suitable for ages 3 and under.

    Please check our Rides & Games page for details and restrictions for each ride, as some are not suitable for children under 3 and others are not suitable for adults. Before you purchase additional tokens for under 3s or adults please make sure you can use them in full as they are NON-REFUNDABLE.

  • Our rides have strict height requirements and age restrictions.

    Please refer to the Rides & Games page on the website for the minimum requirements of each carnival ride.

  • Yes. However adults need to purchase tokens to ride too.

    You can ride with your child on:

    • Dodgem Cars

    • Fiesta Balloon

    • Dream Swinger

    • Storm

    • Cup & Saucer

    • Runaway Train

    Adults are unable to participate in or ride on:

    • Taxi Jets

    • Inflatable Rides

  • A Jurassic Kingdom Adventure map is received with each child’s ticket (DAY SESSION ONLY).

    1 DAY Child’s Ticket= 1 Jurassic Kingdom Adventure Map.

    A Jurassic Kingdom Map is your all access pass to the below attractions:

    • 20+ Animatronic/Static Dinosaur Exhibits

    • Prehistoric Education Zone

    • Dino LAB

    • Entertainment

    • Fossil Dig Pits

    • 6 x Free Carnival Rides*

    Sideshow Games, Food & Drinks are NOT included in your Jurassic Kingdom Adventure Map.

    Jurassic Kingdom Adventure Maps are NOT redeemable for any alternative activity or attraction.

    Unused Jurassic Kingdom Adventure Maps are not refundable and does not permit entry to another day or time.

    *Child use only. Adventure Map is stamped ONCE at each ride. No tokens are given. Maps cannot be exchanged for tokens or money. No exceptions.

  • No. All Jurassic Kingdom Adventure Maps are only valid for the time and date of entry.

    Lost Jurassic Kingdom Adventure Maps will not be replaced. No exceptions.

    Any torn or half used maps will not be granted entry on another day or re-entry on the same day.

    Jurassic Kingdom Adventure Maps are one time use only. If you do not use all the attractions on the Jurassic Kingdom Adventure Map then they are forfeited.

    Any patron found giving their unused Jurassic Kingdom Adventure Map to another patron will have their tickets cancelled and the patron will be immediately asked to leave the venue. NO exceptions.

  • No. Your Jurassic Kingdom Adventure Map is your access to the activities.

    Any lost or damaged maps will not be replaced. No exceptions.

  • The only difference between 1st release and final release tickets is price. 1st release tickets have a limited allocation and therefore will not be available once sold out. Every ticket will still have the same benefits no matter if you buy 1st release, Final release or at the Box Office.

    Our suggestion is to get in early and take advantage of the limited allocation of 1st release tickets. Once 1st release tickets are sold out, that price is no longer available and patrons must purchase at the Final Release ticket pricing (online ONLY) or at the Box Office.

  • Additional rides or games can be used by purchasing tokens. Tokens can be purchased online, or on the day. Please note that pricing on the day will be more than online pricing.

    You can prepurchase tokens as an add on when you buy your tickets online for a discounted rate.

  • Rides and Games ONLY.

    The below attractions require tokens for use:

    Dream Swinger = 2 Tokens each

    Dodgem Drift II = 2 Tokens each

    All Other Rides = 1 Token each

    Sideshow Games = 1 Token each

  • No. Food, Drinks and Showbags can be purchased by card or cash ONLY. Tokens cannot be used to purchase Food, Drinks & Showbags.

  • You will notice online prices have +BF which indicates a small Booking Fee that is charged by the ticketing agency at checkout.

    ‘+BF’ does NOT mean ‘plus BEST FRIEND’.

    The Booking Fee amount differs, depending on your order total. Booking Fees cover the cost of the ticketing agency to provide your tickets and are not refundable.

    Booking Fees are not refundable and are managed by the ticketing agency, not Jurassic Kingdom.

  • Online ticket pricing differs from Box Office prices as each entry time has a limited allocation. We are better able to monitor and control patron numbers when tickets are bought online. Patrons are motivated to be prepared and pre-buy tickets online to discourage Box Office queues and sales. Patrons are discouraged from buying tickets at the Box Office because we have a limited allocation. Once it is SOLD OUT online, then it is SOLD OUT at the Box Office too.

    No entry will be permitted for patrons who do not have a ticket once the start time is SOLD OUT.

  • Tickets can only be purchased on the day for entry times that are not sold out. Any sold out entry times will not have any Box Office sales. No exceptions.

  • No once purchased Tickets are NON- REFUNDABLE.

    Please see our Terms & Conditions relating to refunds here.

  • Times can be changed up to 24 hours before your session begins. This can be done through your Megatix account, under ORDERS via Megatix or follow the link below.

    megatix.com.au/orders

    Any tickets that are not changed 24hrs before their entry time will not be permitted into another entry time. No exceptions.

  • Yes, reach out to us here so we can help you find the best solution and available dates for your visit.

  • No. Our dinosaurs are very special and are not built for patrons to touch, climb or handle them. Please make sure no kids or adults touch the dinosaurs, to ensure they are kept in their best condition throughout the event.

  • Please send an email to pr@jurassickingdom.com.au

  • Yes, the Ticket Boxes at the event will accept cash and card payments. The Sideshow Games and food vendors also accept cash and card payments. Carnival rides accept tokens only.

  • No. Pets are not allowed into Jurassic Kingdom.

  • Yes, Jurassic Kingdom is pram friendly. No responsibility will be taken for prams left at the venue. It is up to the patron to be responsible for their own pram at ALL TIMES.

  • Jurassic Kingdom has a range of food and beverages available including hot and cold options.

  • Yes, small snacks can be brought into the venue. However eskies, additional seating, picnic blankets and large amounts of hot and cold food are not permitted.

    Alcohol is not permitted to be brought into the event. Water is permitted and small soft drinks if unopened.

    No picnics or large gatherings on the lawn will be permitted at the event. Any patron found doing so will be asked to leave. No exceptions.

  • Limited seats will be available at the venue. Please ensure that all patrons who enter the venue are capable of walking and standing for long periods of time.

  • Jurassic Kingdom is located on 2 hectares of Burswood Parkland. Patrons will be self-guided through the paths of the park to each exhibit and area. Seating will be available in chill out zones and near the food trucks but nowhere else. Please wear comfortable shoes and be prepared for a great day of adventure and exercise.

  • Burswood Park has some wheelchair accessible pathways. These paths will have some access to the Dinosaur Exhibits and attractions, but not all of them. A wheelchair accessible map will be available on request.

  • No worries! We are environmentally conscious and prefer to scan tickets off mobile phones. Please have either your printed tickets ready for scanning or have the barcode clearly visible on your phone.

    Please ensure your screen brightness is turned up on your smartphone and that the screen is not excessively smashed or cracked.

  • Your safety and the safety of your little one is paramount, for this reason alone we don’t allow you to ride at any stage of your pregnancy. However you can purchase tokens to play games and other activities.

  • Ample car parking is provided for Burswood Park visitors.

    See our Parking Map here.

    All parking bays are ground-level and free of charge, however, parking time limits apply at two of Burswood Park’s six car parking areas, being the car parks adjacent to the children’s playground and Resort Drive. Time limits apply Monday to Friday, 8am to 4pm ONLY.

    Paid parking can be sought at Burswood and Crown Car Parks.

  • Burswood Park is centrally located just minutes from Perth city on Great Eastern Highway.

    Pedestrian access

    Pedestrian access to the park from the city is available via the Causeway or Matagarup Bridge, or it's an easy walk to park attractions from nearby train and bus stations.

    Arriving by public transport

    Located on the Armadale/Thornlie train line, Burswood Station is situated on the north eastern end of Burswood Park. It’s about a 15-minute walk to Jurassic Kingdom. Google Maps Directions Link.

    A bus stop is located near Resort Drive, and another near Bolton Avenue for visitors travelling east on Great Eastern Highway.

    Public transport routes and timetables are available on the Transperth website and you can use Kagoshima Park as your destination.

    Coming by taxi or on-demand transport

    There are no taxi ranks within Burswood Park, however, dedicated ranks are available at Crown Perth. Alternatively your driver may be able to drop you off or pick you up in Burswood Park Car Park which is just a few minutes walk from the entrance to Jurassic Kingdom.

    For more information visit the Burswood Park website.

  • No, public transport is not free and is not included as part of my purchased ticket.

    All public transport used will need to be paid for by the patron using it. Jurassic Kingdom is not responsible for paying for any persons public transport costs.

  • If you have any further questions please submit a support ticket here.